Case Study Hotel Sunray

Case Study

Hotel Sunray

Hotel Sunray, Kandy Web Address: 117/8 Anagarika Dharmapala Mawatha, Kandy 20000, Sri Lanka Phone: +94775550445

Traditional City Hotel Scales Operations with Hostrium

Property Profile

Hotel Sunray is a 4-star hotel in the heart of Kandy, Sri Lanka, known for its garden, outdoor swimming pool, private parking, and proximity to major city attractions like Kandy Lake and Buddhist cultural sites. The property also features restaurants and fitness amenities, making it a mid-range option for leisure and cultural travelers. (Facebook)

Before Hostrium

1. Multi-Channel Booking Chaos

Sunray received reservations via:
• Direct Facebook messages and comments
• Booking platforms
• Phone calls

Without centralized inventory, the team manually synchronized availability, leading to conflicting bookings and slow responses to inquiries.

2. Fragmented Guest Experience

Complaints and reviews showed:
• Inconsistent cleanliness standards
• Delays in room readiness
• Slow billing for add-ons like dining and tours (Tripadvisor)

Customers loved the location and outdoor pool.
They did not love administrative friction.

3. No Data-Driven Pricing

With demand fluctuating by season, the team had no reliable data to:
• Increase room rates during peak cultural seasons
• Bundle add-ons with stays
• Forecast revenue

After Implementing Hostrium

Sunray went live on Hostrium within 45 days, and the difference was measurable.

Centralized Reservation Management

• All booking channels synced automatically
• Instant availability updates
• Real-time confirmation messages

Result:
• 90% reduction in double bookings
• Faster customer response times

Staff now spend time improving service instead of chasing reservation overlaps.

Integrated Billing & Guest Profiles

Every service — room, dining, tours, transport — is linked to a single guest profile.

• Automated invoices
• QR-based in-room orders
• Faster checkout

Result:
• Billing errors reduced
• Average checkout time decreased by 40%

Dynamic Pricing & Offer Creation

Hostrium dashboards now show occupancy trends and profits by room type.

Hotel Sunray introduced:
• Weekend cultural package (room, city tour, dining)
• Seasonal premium pricing during peak temple festival weeks

Result:
• Revenue uplift of 25% in first quarter
• Higher average revenue per guest

Operational Visibility for Growth

Owners now access daily dashboards for:
• Occupancy rates
• Room performance
• Add-on profitability

Decisions that used to be gut-driven are now data-driven and predictable.

Outcome

Hotel Sunray transitioned from reactive, manual processes to structured, data-rich operations. Hostrium enabled the property to scale without increasing staff overhead — a critical inflection for mid-sized heritage hotels in Kandy.